Vitória Airport, also managed by Zurich Airport Brasil, is in third place in the ranking of the General Passenger Satisfaction Survey. 

Florianópolis International Airport – Hercílio Luz was elected the best airport in the country for the second consecutive time, in the most important award in the sector in Brazil, promoted by the National Civil Aviation Secretariat (SAC), through the Ministry of Infrastructure (MInfra). The terminal in the capital of Santa Catarina obtained the highest average of overall passenger satisfaction among the 20 airports surveyed throughout 2021, reaching a score of 4,72, on a scale ranging from 1 to 5.

Vitória Airport, also managed by the company Zurich Airport Brasil, ranked third, with a score of 4,59. In 2020, Espírito Santo airport was in seventh position, with a score of 4,45.

This is the second time that Florianópolis has won the award. In 2020, the airport managed by the concessionaire Floripa Airport, which is part of the company Zurich Airport Brasil, was also chosen as the best in Brazil in the evaluation of passengers.

The “Aviation + Brazil 2022” award ceremony took place this Monday (28), in Brasília, and recognized the airports that stood out in the quality of services provided to passengers, according to the satisfaction survey. In all, 44.588 users were heard.

Respondents evaluated 17 items of infrastructure, service and services, which involve the passenger experience and encompass airport processes, such as security inspection and services such as Wi-Fi, cleaning, thermal comfort, availability of outlets and audible warnings to passengers. 

“In the routine of our operation, we are attentive and tireless in our quest to improve the experience of our passengers and visitors in every detail. It's not just the new infrastructure that counts, it's the excellence of the services that our entire team provides. The result of the SAC survey is a recognition that honors us greatly and shows that we are on the right path”, says Ricardo Gesse, CEO of Zurich Airport Brasil.

The high standard of efficiency and quality is directly linked to the group's DNA. In Switzerland, Zurich Airport received for the 18th time the ASQ Award, given annually by the Airports Council International (ACI) World, as the Best Airport in Europe in the category 25 to 40 million passengers. 

“Quality and efficiency are guiding principles of the Zurich Airport Group, as well as transforming airports into pleasant and comfortable places, where people like to be. We are developers and not just airport operators, so we are proud to see the recognition by Brazilians of Florianópolis and Vitória airports”, reinforces Tobias Markert, CEO of Zurich Airport Latin America.

In 2019, Florianópolis had already received the “Distaque” award among the 20 airports, for being the airport that evolved the most in the ranking and also the award for “Best Services Provided to Passengers”.