If you have lost something at the airport, please send an email to Acheiseperdidos.fln@zurichairportbrasil.com informing date, time, place and brief description of the lost object.

Our Agents will respond in sequence. After receiving the answer, the withdrawal must be made at the Information Desk.

Open Hours: 08:17 to XNUMX:XNUMX (Monday to Friday).

• What can I not carry in my luggage?

  - Toys and objects that represent weapons
  - Neutralizing devices
  - Sharp, sharp objects or tools Explosive or incendiary substances and devices
  - Chemical and flammable substances
  - Liquids, aerosols and gels above 100ml
  - Blunt instruments

• Hand baggage

  Q must also pass x-ray inspection. The list of prohibited items, which must always be disclosed by the airlines when purchasing the ticket and also at the check-in counters, must be observed by the passenger when preparing the luggage. When detected, prohibited items must be discarded at the time of inspection.

• trip with parents

  Identity document is required for domestic flights. For international flights, the official document is the passport. But there is an exception for the following destinations: travel to Argentina, Uruguay, Paraguay, Bolivia, Chile, Peru, Ecuador, Colombia and Venezuela, instead of a passport, the Civil Identity Card (RG) issued by the Security Departments is also accepted. Public Administration of the States or the Federal District.

• Travel with a responsible person

  A signed and notarized authorization of the missing parents is required, in two copies. It is also necessary to present original RG or Birth Certificate or a certified copy (for international flights, passport is mandatory and RG must be original)

• unaccompanied trip

  It is necessary to present judicial authorization of the parents and identity document. Check the service with your airline.

• Dogs and cats

  They can be authorized inside or in the hold of the aircraft. A muzzle may be required depending on size. Mandatory health certificate issued by a veterinarian registered with the Regional Council of Veterinary Medicine (CRMV).

• wild species

  The Animal Transit Guide - GTA issued by a veterinarian authorized by MAPA or by the executing agency of health defense in the states and authorization from the Brazilian Institute of the Environment and Renewable Resources (Ibama) is required.

• other species

  The Animal Transit Guide - GTA will be requested. It must be issued by a veterinarian authorized by the Ministry of Agriculture, Livestock and Environment (MAPA) or by the executing agency for health protection in the states.

• Pharmaceutical products

  The entry of medicines into other countries may be subject to sanitary inspection. So don't forget your doctor's prescription. Remember to take it preferably in your hand luggage, kept in the original box.

• Vaccines

  Always keep your vaccination card up to date. Depending on the conditions of your trip, other vaccinations may be recommended.

• Products of plant and animal origin

  Industrialized plant-based products, beverages (teas, juices and soft drinks), chocolates, coffees and olive oils, for example, have free entry into the country.

• Necessary documents

  All embark with a valid official document with photo (ID or passport, for example). Children under 12 years old can use valid photo ID or birth certificate (original or certified copy).

• International flights

  For International Flights, do not forget to check the requirements of the destination Country - such as minimum passport validity, entry or transit visa, vaccination certificate, among others - in order to avoid possible inconvenience.

• Values ​​practiced

  Tolerance: 5 minutes

  Up to four hours: BRL 18,00

  From the 4th hour to the 3rd day: BRL 32,00/day

  4st night to 7rd night: R$ 29,00/day
  
  8th night to 11th night: R$ 26,00/day

  12th night to 19th night: R$ 21,00/day

  From the 20th night: R$ 18,00/day

  VIP parking: BRL 45,00 per day (single price)

  MONTHLY RELATIONSHIP AIRPORT COMMUNITY
  E-mail: parking.fln@zurichairportbrasil.com 

  Click here and register as a monthly member.

• Deadline for return

  In case of loss, the company will have up to 7 days to find and return the luggage, in the case of domestic flights, and up to 21 days in the case of international flights. If the luggage is not returned within these periods, the company must indemnify the passenger within 7 days.

• Refund

  When luggage is lost, the passenger who is away from his home will be entitled to receive reimbursement from the airline for emergency expenses, for the period in which he is without his luggage. Airlines are responsible for defining the form and daily limits for reimbursement.

Passengers in need of Special Assistance (PNAE) are entitled to preferential assistance. Our passenger terminal has adequate infrastructure and equipment to serve the public.

The airport has an accessibility trolley, wheelchairs, four escalators, two elevators and 34 specific toilets. Access to the aircraft is via 10 boarding bridges. In this area, there are also elevators and escalators.

Passengers in need of special assistance are understood to be pregnant women, breastfeeding women, people with infants, elderly people, people with reduced mobility or disabilities and any person who, due to some specific condition, has limited autonomy as a passenger.
 

• Your rights

  Any change to the flight schedule and itinerary (example: change from a direct flight to a stopover or connecting flight) must be informed to the passenger within 72 hours before the original flight date.

• Delays and Cancellations

  see your rights